TEAM ENGINE CASE MANAGEMENT
Team Engine Case Management is a tool that simplifies and streamlines case handling in your business.
The Workspace enables the coordinators and administrators to get a single, structured and safe working area for all case activities. With cases organised by type, status and by responsibility, the case flow will be easier to manage and the working process can be rationalised.
By controlling access to ensure that the right person gets access to the case in the correct status, you can invite external people, such as your customer, to selected parts of the case process.
Team Engine Case Management is a complete tool with customizable fields and prompts to suit every conceivable case process.
With Team Engine Case Management, you get:
- Clear case summaries.
- Flexible search capabilities.
- Reminders for coordinators and administrators.
- Access privileges on individual or group level.
- Statistics of processing times.
